Phone support or online chat help
Customer Support Survey
Your internet and phone provider wants to improve its customer support. It plans to put most of its new resources into one support channel and is asking customers which one they would use most often.
Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150–200 words.
Option A: I prefer speaking with a support agent by phone.
Option B: I prefer getting help through online chat on the website or app.
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A practice task written by us in the format of the real test, not an official question. Spellcheck works as on the test screen (red underline); there is no grammar checker.