Dispute roaming charges on a phone bill
Writing Task 1: Writing an Email
Time remaining: 27 minutes 00 seconds
Your latest mobile phone bill is $96 higher than usual because it includes international roaming charges. You have not left Canada in over a year. You called customer service twice about it, but both times the call was disconnected after a long wait.
Write an email to your mobile phone provider's customer service team in about 150–200 words. Your email should do the following things:
- Describe the error on your bill.
- Explain what happened when you tried to call.
- Ask the company to take specific steps to fix the problem.
0 wordsAim for 150–200
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A practice task written by us in the format of the real test, not an official question. Spellcheck works as on the test screen (red underline); there is no grammar checker.