Longer bank branch hours or a better app
Banking Services Survey
Your bank plans to invest in improving its services next year. It has narrowed its plans down to two options and is asking customers which improvement would make their everyday banking easier.
Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150–200 words.
Option A: I prefer longer branch hours, including evenings and Saturdays.
Option B: I prefer a better mobile app with more features and faster help through chat.
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